2. REGISTRATION TO THE SERVICE The service is personal. You must log in to the Service using your name and other personal information. You are responsible for ensuring that the information you provide to the Service is accurate and up-to-date.
The Company has the right to refuse to accept the user to the service and thus to refuse to continue the service or to provide the service (or part of it).
3. RIGHT TO USE THE SERVICE
The Company has the right to review a person’s right to use the Service at any time. The Company may deny the User’s right to use the Service, for example, if it is unclear whether the User is the same person who activated the Service at the time of registration or if the Service is used against the will of the data subject (for example, theft or other mobile phone abandonment situations).
4. PURPOSE AND USE OF THE SERVICE The purpose of the Service is to review and manage user information and to provide the service of various treatment programs to the customer in a secure manner. The Care Programs allow the User to communicate with Company employees or representatives of subcontractors and to receive other material via the application/service. In addition, the Service may enable the management of appointments and remote consultations between the User and a professional provided by the Company.
The User may store and process information relating to their health and well-being on the Service, including the results of exercises in treatment programmes and discussions with professionals.
The User is responsible for the correctness of the information stored in the Service, and undertakes to notify us if there are any omissions or errors in the information. The information entered by the User is not necessarily available to professionals and the User should not assume the automatic transfer of any material information within the Company or to external service providers, even if this is the User’s intention.
At the User’s request, a Company healthcare professional may review the information provided by the User to the Service and make an assessment of the relevance of the information as part of the treatment. Since the information provided by the User to the Service may not be known to the Company and its employed health care professionals, the User should ensure that he or she informs the health care professionals involved in his or her care of these matters, whether or not they are employed by the Company.
The Service may contain useful information targeted to the User regarding the User’s health, opinion and other surveys and information about the Company’s services. The Service may include marketing of the Company’s services and those of its partners.
If the User receives any information or indications of information through the Service that cannot be assumed to belong to the User, the User shall delete such information and notify the Company without delay so that the Company can investigate the cause of the leak and take action.
5. REMOTE RECEPTION Remote reception means that a reception-type transaction takes place, for example, via video over the internet or by mobile phone. Remote access always requires the patient’s informed consent, and the professional must assess whether remote access is appropriate for the service to be provided and for the client.
If the User uses remote access functionality that allows interaction between a professional (e.g. a therapist) and the User, it is the User’s responsibility to ensure that they have technically compatible connections, devices and browsers at their disposal. The requirements are set out on the company’s website.
It is also the user’s responsibility to take care of the protection of personal and patient data, for example by choosing a sufficiently private space for remote consultations and also by taking into account the sensitivity of information provided orally. If, due to circumstances, the client is unable to provide information in the remote consultation room, the remote consultation must be postponed or cancelled.
Information about the User obtained during the remote consultation will be stored in the Company’s customer and patient register if required by applicable law.
6. FEES AND OTHER CONTRIBUTIONS Use of the Service may be for consideration, either by the User paying for the Services directly or, alternatively, by the User’s employer paying the Company for the Services. The prices and pricing criteria for paid services will be disclosed when the User activates a function where the payment is charged to the User himself/herself. In other cases, the chargeable transactions and the price list are set out in the agreement between the Service Subscriber and the Company.
The service may charge the user immediately or afterwards, depending on the content of the service. The billing method is explained in the context of the introduction of the paid services.
The Company has the right to later collect the direct compensation from Kela for the User’s services, if Kela does not later reimburse the Company.
The payment intermediary for the service is Fipla Oy, which works in cooperation with Finnish banks and credit institutions.
The User is responsible for the costs incurred by him/her in using the Service.
The Company is not responsible for any information, services, activities or omissions provided by third parties.
The User is responsible for ensuring that the Service contains accurate information and keeps it up to date. In the event of deficiencies or errors, the User shall either immediately correct the information himself/herself, or notify the Company of the deficiencies and/or errors without delay. The Company has the right to maintain personal data by, among other things, verifying and updating data from various third parties (e.g. population information system).
Third party services and websites have their own privacy policies. The Company is not responsible for the operation of such third party sites or services.
9. INTELLECTUAL PROPERTY RIGHTS IN THE SERVICE All intellectual property rights in the Service and the material available from the Service belong to the Company or a third party. Any copying, printing, distribution, transmission, modification or other commercial exploitation of the Service and its content, layout or materials, or making it available to the public without the written permission of the Company is prohibited. However, the User may print and save material available on the Service for the effective completion of his or her own course of treatment, but even then, use of the information is limited to the contents of the User’s own treatment program. Such content must be deleted within 3 months of the end of the treatment programme and may not be disseminated in accordance with the above restrictions.
10. CONTENT AND AVAILABILITY OF THE SERVICE The Company may change the Service, its content and functionality. The Company will provide the Service in the form and manner in which it is currently provided. For more information on the version of the application, see for example the Play or AppStore app store.
The Company does not guarantee the continuous operation and availability of the Services. The Company shall not be liable to the User or any third party for any errors, omissions or delays in the Service or its availability, or for any direct or indirect damages caused by such matters.
11. DISCLAIMER The Service includes sections designed to support the management of information related to the User’s own health status and thus support the User’s health status and its possible improvement. The Service is not a health or medical service. The User should always consult a healthcare professional prior to any treatment programs, exercises or instructions to ensure that such general exercises and instructions are appropriate for the User. Except as otherwise required by mandatory law, the Company shall not be liable for any personal injury or other damage to the User caused by the User’s failure to follow the instructions to consult a health care professional.
The Company is not liable for any direct or indirect damages caused by the Service. The Company shall also not be liable for any costs arising from the destruction, alteration or transfer of the User’s data from, to or within the Service.
12. FORCE MAJEURE The Company shall not be liable for damage if it is the result of a circumstance that can be considered force majeure. Force majeure is deemed to be an impediment beyond the control of a party which the party cannot reasonably be expected to have taken into account and the consequences of which the party could not reasonably have avoided or overcome without unreasonable expense or delay. Force majeure includes, but is not limited to, a strike, lockout, or other comparable industrial action, interruption of electricity supply, telecommunications or information systems.
The Company may notify the User of force majeure, for example, on its website or on the Service.
13. CANCELLATION OF USE OF THE SERVICE The User has the right to cancel the use of the Service by notifying the Company. In this case, the User will be removed from the Service, but the obligations of the customer (company) who subscribed to the Service towards the Company will not be affected. If the User has confirmed the use of an individual service package (e.g. treatment sessions) in the application, such service and the associated data may be deleted, but this does not remove the Company’s right to bill for the service in question.
A remote appointment must be cancelled at least 24 hours before the start of the agreed remote appointment time, unless otherwise indicated in the Service or when booking the remote appointment. Otherwise, the Company reserves the right to charge the full amount for the use of the service.